The tech stack was proven at scale and now powers more than 500 dark stores worldwide. The company helps traditional retailers transform from brick-and-mortar to online trade or improve the operational effectiveness of existing online grocery businesses. In September, Yango Tech, a global tech company providing proprietary technologies and expertise for retailers and e-commerce, announces its entry into the Indian market. Foreign Companies Are Eyeing the Indian Ecommerce Pieįoreign companies are growing quite interested too. In August, Vinculum Group, an omnichannel SaaS software and SellerApp, an e-commerce analytics company, tied up to empower more than 300 brands including industry leaders and disruptors Atomberg, Godrej Interio. With an RTO reduction of over 10%, Kapiva successfully refined the customer experience regarding failed deliveries and established a better line of communication with its customers. Kapiva was able to double the response rate on NDR notifications, resulting in increased delivery reattempts. This integration has recently been leveraged by Kapiva, a D2C ayurvedic wellness brand. We are very excited to combine the power of ClickPost’s logistics with our 2-way WhatsApp communication capabilities to build a solution that can create a great buying experience for consumers and a better bottom line for brands.” NDRs are one of the biggest problems faced in e-commerce todayĪniket Bajpai, Co-Founder, LimeChat added, “NDRs are one of the biggest problems faced in e-commerce today. It is designed to lower failed delivery rates through automated WhatsApp communication with the buyer. E-commerce businesses can use this workflow that combines ClickPost’s comprehensive shipping and customer experience management services with LimeChat’s conversion-focused WhatsApp platform. For instance, ClickPost, an ecommerce enabler and LimeChat, a WhatsApp commerce provider tied up to integrate ClickPost’s NDR (Non-Delivery Response) resolution workflow with LimeChat’s WhatsApp platform. It’s no wonder that many companies, domestic and foreign, are making moves to enable such merchants. However, early-mover advantage will be key to gaining the wealth of transactional information needed to launch personalised experiences as early as possible. Merchants who provide personalised eCommerce experiences and offers will be best positioned to capitalise on the growth of eCommerce in Asia Pacific. Merchants can implement tech like AI-based sentiment analysis to identify consumer preferences to achieve this. Merchants to focus on increasing average spend and transactions per user, as access to eCommerce services proliferates in Asia Pacific. This is an opportunity for merchants, small and big, to rake in some festival moolah. Specifically, the report identified Bangladesh, Pakistan and India as countries that will add over 600 million new eCommerce users alone over the next five years as increased Internet access and more comprehensive retail supply chains support growth. Interestingly, it predicts that countries in the Asia Pacific region will be key drivers of this growth and will account for over 70% of these new global eCommerce users. A Juniper Research study predicts that the global number of unique eCommerce users will reach 4.4 billion by 2027, growing from only 3.1 billion in 2022. Several companies are pitching in to support ecommerce players, especially in developing economies, where ecommerce is booming. With the festive season here, ecommerce is gearing up to rake in business. Domestic & foreign ecommerce enablers rush to leverage the festive season
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